Bad customer from FNB

Item: FNB (First National Bank)
Rating: 1
Author: Yagashen P

I have had a forex query,of which I have sent 3 requests(FNB says they will respond in 48 hrs)...And just no response....ref: ********** 00CRM: ********** ********** 9.Can I ask that someone please assist...this is really bad service....They talk about all the benefits of being a platinum client...but I am seeing no benefit....As a client...if I request information...GIVE IT TO ME

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Replies (2)

Yagashen P's updateReviewer Update

07 Oct 2018, 19:51

And just for information...this is not the first time I am receiving bad customer service from the so called "private bankers"

Yagashen P's update07 Oct 2018, 19:51

Reviewer Update

And just for information...this is not the first time I am receiving bad customer service from the so called "private bankers"

FNB (First National Bank)'s replyOfficial

08 Oct 2018, 08:51

Good Day Mr Yagashen Padayachee

Thank you for bringing this to our attention.

We acknowledge your complaint.

Your complaint has been routed to the relevant department for further investigation and resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply08 Oct 2018, 08:51

Official