Bad Customer Experience via the FNB APP

Today i used the FNB APP to chat to the FNB Team of Bankers. The request i had was in relation to a CIPC registration i did on the FNB website yesterday. The registration process could not be completed as i had an issues with the final step which was "payment". I did however receive a reference for my CIPC application. I tried to do the payment this morning via the same website. When my reference gave me an error I thought I would use the FNB APP to chat and explain my issue. After having catted to 3 different people I finally got to a business consultant. He was the worst. Arrogant unapologetic and plain rude. I wanted the contact details of a supervisor or manage where I could report my bad experience, but he would not give it to me. In the end he terminated my chat.

Ironically one of the question towards moments of silence was "is the anything else i can do for you" Wow!!! You cannot sort my issue. How else can i trust you to fix anything else.

Please not that every time my chat got transferred i had to retype my request since the FNB technology does not transfer the previous chat text i had. This is a real bad application development. Text history should not disappear. Unlike a voice call where u cannot recall the conversation you just had with the previous agent. Text should be transferred easily i would think. Finally Mr "Rude" consultant gave me a number to dial. I asked him why the first person i chatted to could not give me a contact number or email address. Since i know that my query would require sending screenshots and other information to whoever would deal with my query. Anyway this is not the end of my "pain".On dialing the number i was given the consultant provided me with an email address. It was not the "promised"help i was going to get on the phone. Anyway my request has now been emailed and i am waiting a response. In asking for a manager or supervisor it was twofold. Firstly to report my bad experience but secondly to help FNB fix their "technology" issues. Well they (FNB) have missed both opportunities. Furthermore i was not given a chat reference or link to a customer survey page where i could have possibly shortened this "essay" i'm writing now and our issues would have stayed with FNB and myself