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LM
Lundi M

1 reviews | Active since Dec 2017

10 Nov 2020, 12:11

Bad customer experience

FNB decides to increase my premiums twice in 1 year, Im the policy holder but i was i was not informed of the increase. According to FSCA laws and regulations premiuma are to be increased once a year and the client is advised prior to the increase. I wrote a complaint on their website but they don't attend to it

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Replies (2)
LM
Lundi M's update10 Nov 2020, 16:47
Reviewer Update
I first sent a complaint on your website between the 03/11/2020 & 04/11/2020 but i did not get any response
LM
Lundi M's update01 Dec 2020, 06:54
Reviewer Update
Im very dissapointed FNB, I have checked on FSB & Moonstone site looking for this premium review but I could not find any information. When your agent call back I need answers as to when did the premium come into effect and why is it only app**** at FNB . I have other policies and the only increase is the normal annual premium that applies to all Insurance companies.
Now it takes forever to find an email that was sent apparently in Feb 2020.If i dont get the answers i will be forced to take this matter further.