Bad customer experience

FNB private suite has, FBM over sells the benefits that comes with the status. I for one am not happy with the service I have received thus far, I have not had benefited from the extra benefit FNB has mentioned this particular status comes with. I just called FNB now, wasted my airtime to at the end of the call, the agent couldn’t assist me with my actual issues I had when I called. The fact that I have to call the bank should not and I repeat should not affect me, private clients have bankers so they say and why can’t the agent call me back to make sure that I don’t use my airtime. When I communicate using the message app, still the response time is too little, but from an agent perspective it’s not at all. These are double standards. I pay those huge bank charges for convince not for such a bad service. I would rather down grade if these are the kind of “benefit “ I am getting but paying for something which was a sell off.