1 reviews | Active since Oct 2021
Bad customer experience
I’m writing this again out of frustration because I haven’t received any feedback from fnb regarding the payment I made to a closed capitec account on the 20th of May 2025 for amount of R850. A complaint was logged for me on the 26th of May and was told feedback will be given to me within 5 days, it’s now day 6, no feedback from fnb and the money is still not reversed in my account. Instead I’m the one calling and chatting to your consultants who transfer me from department to department with no assistance. What exactly is happening? I went to capitec and they told me the money is with fnb suspense account, and fnb must assist with the reversal. The turn around time for this has passed, I’ve waited 2 weeks and I haven’t received any help. Please assist and escalate this matter, I cannot wait another week without knowing what’s happening!!! Fnb used to be helpful, now a person has to beg and beg for assistance as if I’m done a favour, I have to come on this platform for something that could have been solved a long time ago.
I am still waiting for feedback for the above mentioned complaints I logged. I haven’t received any assistance from FNB. It’s been over 3 weeks now complaining about this payment.
When I call or chat with your consultants for feedback I’m being transferred from department to department, this alone shows how *********** fnb is. Please release that payment.
I don’t see the reason why I should be main banked with fnb because your customer service is very poor and you lack empathy towards customers.
I will be switching my salary from fnb to Nedbank. As much as I have a credit card, overdraft and loan facility with you, I am still going to move. You have shown me how you treat customers who are not “private clients “. You are not helpful at all and I don’t see the reason why I should be with fnb.
Release that payment so I can also rest from writing emails and complaints for a simple thing like payment reversal. It’s not like I paid into a wrong account, I paid into a closed account, the money was suppose to bounce back into my account but nothing has happened yet.
I am still waiting for feedback for the above mentioned complaints I logged. I haven’t received any assistance from FNB. It’s been over 3 weeks now complaining about this payment.
When I call or chat with your consultants for feedback I’m being transferred from department to department, this alone shows how *********** fnb is. Please release that payment.
I don’t see the reason why I should be main banked with fnb because your customer service is very poor and you lack empathy towards customers.
I will be switching my salary from fnb to Nedbank. As much as I have a credit card, overdraft and loan facility with you, I am still going to move. You have shown me how you treat customers who are not “private clients “. You are not helpful at all and I don’t see the reason why I should be with fnb.
Release that payment so I can also rest from writing emails and complaints for a simple thing like payment reversal. It’s not like I paid into a wrong account, I paid into a closed account, the money was suppose to bounce back into my account but nothing has happened yet.