Bad customer experience

I opended an Easy Account with FNB some years back however i have never used it and have been paying the monthly fees , Sometime last year I called FNB to close the account but they gave me the run around about closing the account . Yesterday the account was seating on a minus R 66 so i decided to pay the money then I called the so called Premier banking to close the account , Yet again I was told they cant close the account , They put may call on hold until the line just went dead . I hoped someone would call me back as I assumed they accidentally hang up but no one bothered to call me back . Today 22/08 my account is no seating on a minus R 55 and this all happened over night and only after i called them , I dont know if this is FNB strategy to make money and i also wonder how many other people are going through the same dilemma , FNB has gone too big for their own good , I have banking with them for well over 5 years and the service level has gone bad including that of their sister company Discovery . I have other products with them and the service is shocking to say the least .