Bad Customer Experience

So today i tried closing my Money Maximiser account and to my surprise was told this cannot be done due to a KYC restriction for me to update my address. Why was i allowed to open the account without a need to update my current address details a few months ago? Hipocritical behaviour to say now its required and asking me to go to the branch if i want immediate assistance. Otherwise its a 24 - 72 hour wait time electronic submission process. Another disappointing service from this Bank. I'm looking for an alternative.