Bad customer experience.

I logged a ***** payment dispute on the 25th of February this year and send all relevant documents on 26th April. Till today no response from their team. My issue has been escalated on the 14 August. I made a follow up today and I was on chat for 1 hour because the first 40 minutes I have been transfered to wrong departments. When finally I get an agent, she escalated this for the second time as it seems the first time nothing was done. A whole hour to be told nothing. A whole hour to chat with 4 agents in wrong departments after they transferred me themselves. I expected better.