1 reviews | Active since Sept 2019
Bad customer care
On 14/09/2019 I used the fnb atm stand at hillfox to withdraw money from my account which was successful, then I saw on the screen that it requested my cellphone number but instead I put back my card to cancel the request and I was unable to put my PIN because the machine automatically retain my card so I did punch in my cellphone number thinking whatever it is will be cancelled and I was requested to put my OTP but luckily for me, I wasn’t with the phone that receive my OTP notifications so there was no way to authorize the transaction but in less than 5mins, I got a notification that R24,000 was reserved for purchase at NPSOLAMISM which I never authorized.. I quickly rushed to the nearest fnb branch to lodge the complaint and they cancelled my card, ordered a new card for me and ask me to fill in the ***** claim form narrating how it happened, and after that I called the ***** department to explain to situation over the phone while I was in the banking hall and they told me it was going to take 7-10 working days for them to investigate, meanwhile the money was still pending.. Only for me to receive a new card this morning and email stating they can’t reverse the R24,000 that was taken out of my account because I put in my card PIN to authorize which is not true. I, immediately rushed the bank near me and call the customer care and the lady I spoke to felt my pain after explaining but said fnb can only compensate me but can’t give me back my money.. Is it because I’m non-South African hence I’m being treated like this? Anyway I will hand them over to ombudsman because I feel like this is xenophobic, I’ve been banking with fnb since 2015 so I won’t let them ride me this time.. FNB refund my R24,000 else you will hear from attorney
I got an email from fnb saying my case has reached a deadlock status, that’s total nonsense and I won’t take it.. How can they be quick to send me a new card but can’t reverse my money after I reported the incidence.. According to their email, the card was not retained by the ATM and was ****** by someone that may have interrupted me or offered me assistance at the ATM when my PIN was shoulder surfed which is not true, they noted the transaction occurred prior to me canceling my card on 14 Sept @ 11:04am. Due to the card not being cancelled timeously, the bank was unable to mitigate the loss on the account.. that’s nonsense because I called the number from the ATM immediately I noticed the transaction but the guy I spoke to was unable to assist hence I quickly rushed to the nearest branch, and I do have the proof for the time of call.. Plus how can a transaction go through without me authorizing it by putting the OTP? From my experience with fnb, even if I want to pay for dstv or buy ticket, they send me OTP to authorize else it won’t go through so how’s it possible for R24,000 to leave my account without the OTP.. There’s always cam at the ATM and I’m sure they saw everything, if only they tamper with as result of not reversing my money.. From my perspective, the OTP is a form of protection and until fnb refund my money, they are the worst bank ever.. Finish and klaar
I got an email from fnb saying my case has reached a deadlock status, that’s total nonsense and I won’t take it.. How can they be quick to send me a new card but can’t reverse my money after I reported the incidence.. According to their email, the card was not retained by the ATM and was ****** by someone that may have interrupted me or offered me assistance at the ATM when my PIN was shoulder surfed which is not true, they noted the transaction occurred prior to me canceling my card on 14 Sept @ 11:04am. Due to the card not being cancelled timeously, the bank was unable to mitigate the loss on the account.. that’s nonsense because I called the number from the ATM immediately I noticed the transaction but the guy I spoke to was unable to assist hence I quickly rushed to the nearest branch, and I do have the proof for the time of call.. Plus how can a transaction go through without me authorizing it by putting the OTP? From my experience with fnb, even if I want to pay for dstv or buy ticket, they send me OTP to authorize else it won’t go through so how’s it possible for R24,000 to leave my account without the OTP.. There’s always cam at the ATM and I’m sure they saw everything, if only they tamper with as result of not reversing my money.. From my perspective, the OTP is a form of protection and until fnb refund my money, they are the worst bank ever.. Finish and klaar