Bad customer care

Today (5/3/2018) at 3:59pm I received an email from Fnb home loan department with regards to my application, it has been approved however, the email I received stipulated that I must log on to their web site or call their call center with regards to completing borrowers education, I decided to call their call center round about 16:05 at I spoke to.Johanna , I explained the matter and she said I am not supposed to do borrowers education since I am switching my loan from Nedbank to Fnb and she advised that she will put a note on the system , what I am unhappy with her is that she was in a hurry when I asked her if is there a need for me to log on or not, she could not answer that question she just kept on saying thank you Tebogo and eventually she hanged up, I found that rude I am a potential client who is giving them business and I deserve to be treated as such. Ever since I have started this process there has been mistake after.mistake done on my application and it has been upon me to call for those mistakes to be rectified or called back to get feedback at first it was with Fiona Selepe the agent whom this application was assigned to and now it's Johanna. It has made me wonder if I have made a right decision after all.