Bad Customer Call Service - Ebucks

I tried to use my ebucs online. I was unable as I do so. I called ebucks they said i need a ebucks card to do online purchase, they guided me online how to apply. After a week i did not receive . i called in and they said takes approx 10 days. 2 weeks later and no card. i just called ebucks customer service. the consultant said that i did not order and must re-order. What nonsense is this. I asked that she put me through to a manager. I am sitting holding on now for over 10 mins. pathetic customer service at your call centre. i rather take matter up with FNB hellopeter department as i do not have time to waste holding onto this call.