Bad customer

Visited the fnb branch, been on the que for 1hour 30 minutes to be assisted and I was only told that they have only two consultants working, which I don't understand how come on a month end they have two consultants, now am told that they have one consultants. Zandy and Erica. When asked about the branch manager they didn't want to call him/her. They only call the branch manager when am outside of the bank leaving then he comes running after me wanting to help after he was busy roaming around with his cellphone.