bad custmer service(******* on charges)

<p>I currently have a business account with FNB and my Bank card was ****** with my hand bag, i was never aware that the card was inside the bag as i had my wallet and assumed all my cards are in there, then i got a call from one of the consultanct who advised that the account is overdrawn and i immediately asked her to diactivate the card which she did, all tooll gates transaction happened at the same spot since the card was lost, they amountedto at least R200.00 but to my suprise the bank charged me over R4 000 of bank charges for that even though i reported a fradulent matter after the call, and what suprise me is the they chose the reverse some of those charges (as they say and which has still not happened) and expect me to pay the R4000 of those bank charges and other transaction. please tell me who can pay R4000 of bank charges, what a day light ******* to a customer, can someone please relook into this day linght robery to a client and tell me how fair it this. i don't have R4000 to pay bank charges for fradulent transactions which amounts to at least R200. i am still shocked by what the bank is expecting from me. my ID number is ********** 668086</p>