1 reviews | Active since Dec 2016
Bad Credit Rating follwing settlement of discounted accounts (Debt Rewiew) - **************
In 2015, I opted out of my own RESPONSIBILITY to undergo debt review. I settled all my FNB accounts and was offered a settlement discount on one of my accounts which I accepted and paid in full. At the time of settlement NO ONE informed me that FNB would discriminate me by giving me a PERMANANT bad credit score rating. This rating has made me as a private banker in a worse off position than I was even whilst being on Debt Review. I MY status shows that my account is so bad that I don't even qualify to earn ebucks or apply for anything.
FNB response to the above s not satisfactory because it addresses reckless lending and not the reason why a bad rating emanating from my debt review application and a reduced settlement on one of her accounts.
There was no reckless lending on the part of FNB when my application was originally approved hence did not bring it up after she app**** for debt review.
An email has been sent to Athaly Khan (Head of Debt Review) but she has not had the decency to respond to my Debt Counsellor.
This matter will be escalated to the National Credit Regulator and also made known on every social media platform. I am disgusted by the way FNB treat their Loyal customers after years of banking and investing in their products. I have experienced endless problems with FNB and again express my DISGUST.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
