BAD COURIER COMPANIES

I will admit,I do like FNB but I really do not appreciate the courier companies they use for delivering the cards.I have waited for over a month for both my business and personal card.I have been calling in ,wasting my airtime and time but still do not have my cards.I called one of the courier companies and they told me they have nothing for me from FNB.Making clients hold for a very long time is not good too,I bought R50 airtime this morning its all gone before I could even finish.I am paying way too much for things I shouldn't be paying for and all you are going to do is apologize,sorry is not going to compensate me for all the losses I acquired because of this.Please sort this out,I have a list of rude consultants who just transfer calls to others before clients finish speaking,was really not expecting this from FNB.