Bad Communication & Feedback

I am trying to open a business bank account with FNB. After several emails back and forth stating that certain documents were not acceptable, I supp**** them with the correct documents as per their request. However, it has been almost 2 weeks and I have not heard from them regarding my account. I have emailed them several times to enquire about my account and whether the documents I supp**** are acceptable, yet no one has gotten back to me. I just get automated emails saying that my email has been received and will be attended to. I tried calling their call centre to speak to someone but both times I was on hold for over 30 minutes. I am just very disappointed in their service - I have all my personal accounts, and bond, with FNB, so it irks me to think I have to sign up with another provider now because they cant communicate with their clients and keep them informed.