Bad Communication and service

<p>This morning I find that my account has been debited with R763.26 for my credit card account, this is after FNB debited my account on the 25th with the notified amount. Upon phoning FNB they transfer me from one person to the next with me ending up with no explanation why I did not receive a notification that my account would be debited again on the 31st. This is bad service of FNB to just arrange for a payment without notifing me a day before so that I can make arrangements for other debit orders that has to go off today/tonight. I spoke to Kagiso from the Collections department informing me that it is now my responsiblility to log a call with their admin department to phone me. I am not happy with this attatude that I have to log a call while if should be the admin department that had to make sure notification was sent out. I will be waiting for the call from the admin department on why I did not receive a sms warning me of the debit amount beforehand. And I instructed Kagiso to log a call with the admin department as this was their fault from the start.</p>