BAD CLIENT SERVICE

on the 4th of April i reported a ***** case for account number *** case was open and all documents were submitted. on the 6th of April i got an email from ***** department stating that the case is been handled by John Volmink and i was advised by one of the agent that he should get back to me. today its the 12th of May no communication received from him, his direct number ring and goes to engage. everytime i do a follow up call im told about John that never called me and i cant even get hold of him.