Bad client service all over

Since joining Fnb 7 years ago, I have never received such bad service from them since I became a private banker. I was approached to move my account to \PRIVATE CLIENTS\" At a cost of course and I was promised service from a private banker dealing with , my queries and all the empty promises going with it.<br> Worse choice of my life as I now have to always send numerous emails, phone calls messages etc to get in touch with a banker ( I wish I was a banker with the amount of out of office replies get)<br> Only after I send stern messages my queries will be answered. I have now waited 5 days for a manager to contact me.... still nothing.<br> Tell me why am I paying to have private account. If I'm not getting the service delivered to me that was promised? Oh and now my banker is not employed there anymore (Same as the previous 10 bankers I had? And I'm still waiting to find out who will now be my banker. <br> <br> This is unacceptable! "