Bad client service

I am very disappointed by a bad client service I had from Kokstad branch by a consultant called Thulisile or Thuliswa Mlambo. I wanted to make a deposit inside, she told me to go by the ATM, I told her that I was there yesterday it did not accept the money so I want to go inside she told me they only allow from R10000 and amounts with cents and it depends where it's going . Then I told her that I'm not willing to stand outside I want to make a deposit inside I was willing to pay an extra amount yesterday without cents but now I want to make a payment inside due to what occurred by the ATM yesterday. She started to get irritated and pointing fingers at me, that I must go outside. It was not the first time going there inside so she must give me a ticket she started to raise her voice and pointed fingers I told her that this attitude you're giving is not acceptable, you can't talk to clients like that you don't even care about the cameras and other clients watching you arguing with another client, this is not a client service I'm taking you to hello Peter she said go ahead with it I don't care, I asked her name, she took off her name badge I asked her to call her manager she said I must go and look for him by myself. She said stand on the other side I need to call other people. She asked another lady to call the manager he came and she explained however she was not apologetic about it. The manager called me into his office I explained everything, he also explained their policies about the deposits that she was right. I said okay I understand however the amount that I have has cents as well because the ATM didn't take the notes so I want to go inside but when I explained to her that the ATM did not accept the money so I want to go inside, her tone changed, raised her voice at me and threw hands. So I asked the manager is this how you treat clients because she seemed not to Care about her actions, like someone that who would get away with it. I used to work in a bank I would never argue with a client like that, because I know it would be taken very seriously with disciplinary actions

So I want to know when you train your consultants do you tell them to raise tone at clients, point fingers on them and argue with them infront of other clients. I believe at work you leave your frustrations by the door. I felt so undermined and disrespected by Mlambo's behavior. All of this could have been avoided if she did not have bad attitude from the first place.