BAD CLIENT SERVICE
<p>home loan number *** in the name of Wendy Davis id ********** 058080</p> <p>i have sent queries to home loan dept 5 times from 15th -19th june 2017</p> <p>Each time i get an auto response</p> <p> "We look forward to assisting you with your home loan enquiry and will respond to you within 2 working days/ 48 hours"</p> <p>What a lot of garbage. It is now the 30 th June and I have not had any reply either verbally or by email CAN SOME ONE HELP ME !!!!</p> <p>If the bank did not spend so much money on advertsing how can we help you and attended to clients queries it would make my life a lot let frustrating .</p> <p>Les Davis</p>
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was referred to our Home Loans Department . I will make contact with them and request for urgent assistance and feedback be provided to you.
I again apologise for any inconvenience caused.
Kind Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was referred to our Home Loans Department . I will make contact with them and request for urgent assistance and feedback be provided to you.
I again apologise for any inconvenience caused.
Kind Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)