Bad client service

I have a youth account linked to my Fusion account, After opening the account, a couple of month later I trued transferring funds but it said the account is frozen. I then inquired about the account and was asked to send in documentation which I did. After a month I didn't hear anything. A month ago i revised the issue. Sent numerous emails along with the required documentation. I have sent it off for the 6th time now but I get different feed back from a different consultant every time. I am also being asked what action Id like to be taken regardless of whether I have repeatedly explained that I want the account to be unfrozen or resolve the issue whatever it may be. This is absolutely ridiculous. When I called in I was advised to email my request but with no resolution.