BAD client service

Really, really bad service from the private vehicle finance department of FNB. They are taking extremely long to finalise a simple deal. It is taking almost 2 week and each day they have new excuses. I am the seller of the vehicle and did go to extraordinary lenghts to help where I could. They can not communicate properly and make empty promises that is to say if and when they answer their calls and not on their tea break. This is really not acceptable in any way. The worst part is when I ask to speak to the manager they do not put me through and take the call themselves with even more excuses. They should really focus on better client service