Bad client service

Item: FNB (First National Bank)
Rating: 1
Author: Kgosietsile M

Good day, I have never experienced such bad client service in my life at one of your branches, I was even showed a hand to my face by a consultant.All i asked for was to update my daily limit and get R16k.No options were given by the Consultant and her body language was not professional.She literraly told me to leave her Face.I refuse to pay R600+ in bank charges every month for such service. Consultant name: Ingrid

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Replies (1)

FNB (First National Bank)'s replyOfficial

16 Feb 2019, 11:15

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply16 Feb 2019, 11:15

Official