Bad client service

On Saturday the 04/05/2024 I made two transactions from my Fnb to my Capitec account and the first one was for R2000.00 at 07:16am and the second one of R1000.00 around 09:08 ever since then I have been waiting for the money to be released I used my Capitec card number that I have been using for long.

I have been calling your call center and been promised that the money will be release as the is soft hold on them and I would receive a refund home call just to verify that I am the one who actioned those transactions and I have been waiting today is 08/05 and I called again only to be told that they can only send an email to the admin team to release the funds and they are not getting feedback so I need to wait for about an hour and this is so not Ohk and I even asked for the funds to be recalled back to my Fnb account one consultant told they can’t 🙄🙄🙄.. can I get assistance please