Bad Client experience

The level of customer service agents contact is the worst, its as if FNb has employed uneducated people to deal with client. Also how on earth for my car insurance that I pay over R1200 for ,lock smith to unlock your vechicle from outside if your vehicle battery has a problem not be covered? only covered if you left key inside vehicle, how dumb. I regret moving from King Price to FNB, the worst service ever experienced.