CK
Colin K

1 reviews | Active since Nov 2013

24 Jan 2016, 16:21

Bad choice

When one has two choices , both bad . Then get told it was my choice. If you read my first email carefully, you would note that I specifically requested the goods to be delivered to a certain address. You had the goods delivered to the wrong address. Your last email smacks of condescension . Perhaps you need to pass on my concerns to your superiors, instead of lecturing me on your rules and regulations.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Jan 2016, 09:11
Official
Hello CGK,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 854246.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)