Bad Cheque process/ no weekend support/ humiliation

Today I was left standard at a till point where I could not purchase anything because of FNB's idiotic cheque clearing process.

There was a cheque that was transferred into our account that bounced from a source that wanted to **********ly acquire product from us. This was our experience:

1. FNB accepts the cheque and transfers the funds into the account balance but not into our available balance 2. The cheque returns as unpaid after a couple of days 3. Instead of taking the funds off of our account balance they remove the funds from our available balance leaving the bank account in negative not allowing us to transact off of it 4. We phone FNB today (Saturday) to have it corrected. I spoke to a lady Henrieta Meyer who informed that there was no manager available to speak to and that the department responsible for the correction in our account was not available. So much for the 24/7 customer experience

Once again we have been let down by FNB. Once again their service has been poor! This time however I will be looking for some sort of compensation for the embarrassment of standing at a till point not being able to pay. Also I want feedback on a comprehensive way on how they plan to change their cheque acceptation process. Otherwise we will be reporting this to the banking ombudsman.

This cheque process would have opened up our business to ***** if we had not known any better.

Darran Nadas