BAD CARD DELIVERY SERVICE

I have ordered my daughter's FNB card on the 10th of April 2025. They informed me that the card will be delivered between 3 to 5 working days. After more than 7 working days I made contact on FNB app (secure chat) where I asked them when I will be receiving the card. The next day, the courier company phoned me, informing me that they went to the delivery address and the lady working there asked them to cancel the card. When I asked for the lady's name, they could not answer me. They then told me that they will send the card out this week. This morning, the courier guy came. He gave me the card (my daughter's card) and the form I need to sign. On the form, the card holder is Jan L du Plooy with a 54... id number. (I believe this is my father in law's details) I do not know why as I never even mentioned him with the delivery details. The card in my hand is correct... But why my father in law's details? HOW IS THIS EVEN POSSIBLE?????Don't even think he banks with FNB. So the courier left, with my card I ordered on the 10th.

If I do not get this card by Friday, I promise I will move my personal and business account to another Bank.