Bad Card Delivery Service.

FNB although i am happy with your service, I am not happy with the service of the courier company you have used (CCD Couriers). They do not follow the delivery instructions, and have messed me around. Because I live outside of town i scheduled a time I would be in town. They failed to deliver my card. And have now rescheduled without confirming it with me. What is going on?? This situation has caused a massive loss of time at work for me and is outright unacceptable!