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amelia Z
1 reviews | Active since Dec 2014
02 Mar 2016, 12:49
Bad call manners
I just received a call from FNB and the person who called me didn't even ask if I have time to speak with her. I mentioned that I'm in hospital twice but she didn't even want to hear just continued. Next time your people call us please make sure they ask. Another thing I don't want to receive your sales calls if I need anything I'll call or go to the branch
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Replies (1)
FNB (First National Bank)'s replyOfficial
02 Mar 2016, 13:45Hello ameliazulu,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 880997.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 880997.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply02 Mar 2016, 13:45
Official
Hello ameliazulu,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 880997.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 880997.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)