1 reviews | Active since Feb 2018
Bad Call Centre Service Ref fnb524752
I bought a Dell Inspiron 15300 through FNB a month ago, the laptop keeps on overheating while running basic office programs like Word & Excell. The Device Guru call centre agent refused to log the laptop for repairs stating that I have to take a photo or provide evidence before she will assist, her attitude was bullish and shocking! Please do not let people represent your company that clearly lacks the basic interest in assisting your customers.
I decided to phone back to speak to another agent as I couldn't believe the feedback received from call reference fnb524752, luckily I was assisted and given the correct advice and assistance by another agent.
Good day AnneBot,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day AnneBot,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day AnneBot,
Thank you for your posting.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
***
Good day AnneBot,
Thank you for your posting.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
***