Bad call centre

After not getting my account details sent to me after being promised it would by an agent on Monday, I called back today, Thursday and unfortunately spoke to someone who again said they would send it but didn’t. When I asked for her name she kept quiet and started laughing then put the phone off. I tried calling back twice but also had the phone cut before answering. So waited to speak to an agent only to have the phone dropped. The unprofessional behaviour of ***ards behind a phone is frustrating to deal with. Bring back services to the physical branches where a physical person can answer for your business instead of having a call cut. If this is how you’re treating customers you won’t have them for much longer. I’ve closed my accounts at fnb. The service is terrible