Bad Call centre

Once again dealing with the FNB call centre is an experience from hell. I get transferred from pillar to post of which each time I have to verify my details which is beyond frustrating. That equals 4 security checks and have had to debate my point with the consultant Nonhlanhla Mabuza for 20 minutes. In her defence, because she was the 3rd person I had to explain my circumstances to I was already royally annoyed but she did nothing to improve the experience, instead, she opted to be indifferent. Your agents have no interest in assisting clients and given the excellent service received in the branch the phone experience makes me re-think my banking service provider. Standard bank Is looking better and better each day. oh, my query is still not resolved after an hour on the phone.