1 reviews | Active since Nov 2014
Bad call center experience.
I despise the call center experience. Over 6 mins of speaking to robots and going through options get to a person only to passed on to the correct person after verifying twice. I called the number in the SMS that FNB sent me in error. To sum it up, over 10 mins of call time that should have taken 3 Please review this process and try to do better. When I finally got to the correct consultant, she was brilliant and very professional. Thanks
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to FNB Premier Resolution Centre and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to FNB Premier Resolution Centre and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)