Bad!

Good aftenoon FNB, i have started my proses with you guys through a reveral becuase i am a capitec/ABSA user! I app**** for a credit card and a savings acount from you and i even had a personal banker who's name i would not mention. There has been zero help or effort put into any of my enquirys or any of my problems i have with FNB . I have been waiting on my credit card for almost 5 months now! Totaly unacceptable in my terms i have been told it will take 2 to 3 working days NOT MOTNHS! I even got EMAILS that told me i had missed payments becuase I decided to take a funaral policy through FNB just to support the company but i missed a payment. Due to the fact that i did not even have access to my banking app becuase i did not even have any info regarding my savings or credit acount!