Bad business practice by FNB

FNB Somerset West failed to contact me and warn me that my trust accounts would be frozen because of lack of FICA documentation. I have been through endless hours of trying to phone the FNB Business Bank ***. After days of struggling I eventually had my own trust money market account unfrozen. In the meantime I had to borrow money and cash up an investment to meet payments that had to be processed.<br> I am now going through the same sequence of events with another trust account despite sending in all the required documentation weeks ago.<br> The hold up is the 'call back' from a bank 'consultant' who runs through a series of questions. If answered to their satisfaction the documents go through to an 'auditor' who will then finally unfreeze the account. This can take days and days. I am totally fed up with this very poor service. I have been with the same branch for over 30 years and have not been given the courtesy of a private banker or someone at the local branch that could have built up a relationship and so prevent this sort of unnecessary action.