Bad business banking service

I opened a business account mid last year and was told my business card will be delivered within a certain number of weeks. A month passed and I went to the branch I had opened my account and was told that the system shows that my card is on its way. 2019 ended with no word from anyone. Today I come to the same branch to check about my card and was told to call the business help desk. I spoke to a consultant who explained that I need to pay R150 for new card but I've never had a card to start work and find it very unfair that I need to pay that free regardless of whether I can request a reversal which will only reflect after a few days, I requested to speak to the consultants superior which I did until he claimed he couldn't hear me on the phone whist I could hear him. I called again and spoke to a consultant who was rude and made patronising expressions like 'oh my god' on my ear and refused to give me her name. I still have no card and appalled with the service from FNB. I actually would like to close the account and bank with a bank who values my business. As of it's not be enough I waited for long, now I'm being penalised for things that did not involve me. Bad bad bad service from FNB the supposedly best business bank.

I'm disheartened with your service

Moyahabo Mamadi ***/ ***