1 reviews | Active since Jul 2017
Bad billing , bank charges
I am very unhappy and I have been with FNB for a few years, but if they don't fix this I will leave this bank. I have been billed a penalty fee for not enough money in my account, funny part off this I swiped my card and then there was enough money in my account. To make everything worse , you have charged R110 x 2 on one day. After you have swiped the bank only takes money off your account after a few days, then I get charged penalty fee for this???? Meaning my bank charges for this month is close to a R1000, because this I the 2nd time this happened.
Good day Francois Orlandini,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Resolution Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Francois Orlandini,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Resolution Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)