Bad

I used to have a credit card and i paid it off over 5 years ago. Now i discovered that it is sitting with their collections department???

Today i spent 2 hours at the Northgate branch where they just put me on the phone being sent from 1 call center agent to another , still no help. The people at the bank didn't even seem phased that i was sitting there for such a long time?? so to them someone sitting there on the phone is normal ??

Still not sorted because i couldn't sit anymore i need to work for the money so they can ***** it.