1 reviews | Active since May 2010
Bad Banking System
I hired a car with AVIS on the 17th August 2018 and an amount of R5000 was reserved then on the 27th AVIS deducted an R2701.30. I then called AVIS which confirmed that I do not owe them anything and the Merchant will release the money, and I was informed in writing by AVIS that their Merchant (Nedbank) released the R5000 on the 3rd September. I have been in contact with FNB and the R5000 is still showing pending on my account. This is happening to me for the second time, the first time was Uber which took over 3 months for FNB to release my money.
If FNB as my bank does not resolve this, I'm walking away with my 4 bank account to NEDBANK. I do not want to fill the forms which will take another 19 days to resolve, I need money to do business and I dont have two months to wait.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Business Banking and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Business Banking and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)