Bad badder baddest service ever from fnb.

I am a private client. I ordered a card in january 2021 a new card for my account. I have up till today not received it and because of this i was stranded last week infront of a shop. They wanted to issue me a temp card but it does not have the full functions of a normal card, which i needed at that time. I phoned yesterday again to find out where the card is. Agent asked me where i would like it delivered, which means that its not even on its way yet. I was also informed that an extra charge of R200 will be payable if i want the card to be delivered urgently!!!! Really now!!!!

Then its debit orders i disputed and requested for it to be stopped so it wont go off my account. Still this month it went off... i unpaid it. I was charged unpaid fees of almost R500 for debit orders that wasnt even suppose to go off my account. I am honestly very angry at fnb and the service I got even though Im a private client, was not acceptable to me. As soon as possible i will be leaving fnb to go to another bank that will look after me and have my best interest at heart.