BAD BAD SEVICE FROM fmb

i purchased with ebucks a key board from the FNB on line shop on the 25 /12/22 . I received an invoice via email inv number ***9 On the 3rd Jan i call to find out about the deliver. After 11/2 hours of being put through to various departments who did not have a clue what I was talking about. I decided to go to a branch and talk to someone face to face. i went to the branch at Canal Walk i was told by the man at the door i would have to call FNB on the phone. At the time there was someone on the phone and 3 waiting. After 1/2 hour the same person was still in the phone. so i left but asked the man at the door if this was the only way to sort my problem he said yes take it or leave it If FNB spent more money on staff training instead of advertising "how can we help you " they might give better service