1 reviews | Active since May 2013
Bad Bad Service from FNB on phone
My daughter called for assistance with her bank balance and her FNB sim card. She was rudely handled on the phone. The operator was short and extremely disrespectful. I am total disgusted as to what my daughter told me and how she was handled. All this after she had her phone and bank card ******. She went and reapp**** , got a new card and sim, this was only a few days back. Today she calls to inquire and is handled in a disgusting manner
Good Day Debbiedb,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the contact centre department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Debbiedb,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the contact centre department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***