BAD BAD Service from FNB!!!

I have been struggling for months now to get a negative and incorrect notification on my credit profile removed. But nothing. After my previous review I was called, but nothing happened. This has been going on for months now. Clearscore clearly indicates that this has a huge negative impact on my credit score, but FNB seems not to care at all. This is such bad service. They are quick to list you even if the info is incorrect, but they cannot seem to remove the incorrect information.