BAD BAD SERVICE FROM FNB CRESTA MALL!!!

Good day, I am very disappointed with the service I received from FNB Cresta Mall 2020-12-11. After several attempts to get a bank statement both on the fnb app and atm I walked into the branch, firstly I walked in and no one was available at the entrance to usher me to the correct department, after waiting close to 15 minutes I walked inside to look for someone to assist and was assisted by Eric, I explained my situation and that I urgently need a bank statement, a visibly frustrated Eric refused to assist and said that he will charge me R42 per page for the bank statement although it was their ATMs that were not loaded with paper. I then requested for the manager on duty, Shostika to explain why I must pay so much if the ATMs and self service platforms are not working and also explained that I do not have enough time to be waiting. She irritably said that she doesnt know because she is not a technician, blamed it on the cellular network that I am using and did not explain why they would charge although they are well aware that the ATM does not have paper at that time. She directed me to online banking, after wasting my time and not apologizing for the inconvenience caused, online cubicles also did not have paper to print the bank statement, she kept on moving me from one cubicle to another. In the midst of that, Shostika decided to leave while I was still busy trying to log in, until a service consultant by the name of Bongani came to assist and guided me well and apologized for the bad experience and said he understood my frustration and did not charge because it was not my fault that the ATMs did not have paper. The experience I had with Shostika & Eric at FNB Cresta is the reason I will move my account elsewhere, In my 11 years of loyalty to FNB I have never received such appalling customer service. Unhappy customer