Bad bad service from fnb connect!

I received a call from fnb connect,I was offered a contract which I was happy to take...the consultant who assisted me said I need to hv r500 on my savings pocket account (which I ddnt have) I said ok then he went to my cheque account and transferred that money without confirming with me or telling me what he is doing and I ddnt know he was in my cheque account,application done and approved... minutes later I drive to a garage to fill my tank and i use my card to pay...declined! Now I couldnt go as they needed me to pay and I ddnt hv money to so I had to walk to the nearest fnb branch to get assistance ...spoke(on the phone) to a very helpful lady Nelisiwe she tried to assist me and she did im very grateful I went through to her, as for the guy who did the application I dont remember his name but just want him to know that the service he gave me was very poor -0 ...once again Thanks to Nelisiwe !