BAD BAD SERVICE FROM FNB CELLULAR CLAIMS AND STAFF

I DON'T EVEN KNOW HOW TO WRITE THIS WITH THE WAY THAT I AM FEELING ABOUT FNB CLAIMS. I LOGGED A CELLPHONE CLAIM RNM07165 FROM ***/01 ON THE 03RD OF JANUARY AND IT IS STILL NOT SORTED AND WE ARE IN A NEW MONTH NOW. THE FIRST AGENT THAT ASSISTED ME MPHO SEOKA WAS VERY RUDE AND QUESTIONED ME AS IF I'M A ********. I SUBMITTED THE DOCUMENTS SHE REQUESTED FROM ME AND SHE DID NOT EVEN BOTHER TO CONFIRM RECEIPT I WAITED FOR A WEEK AND I CALLED IN AGAIN AND SHE CONFIRMED RECEIPT AND TOLD ME IN A VERY RUDE MANNER THAT I SHOULD NOT TELL HER STORIES ABOUT AGENTS THAT WORK AT THE BANK WHEN I TOLD HER THAT I COULD NOT GET THAT SHE ASKED FOR FROM THE BRANCH, SHE CONTINUED SPEAKING OVER ME UNTIL I REQUESTED SOMEONE ELSE AND SHE SAID THEY WILL CALL ME BACK BEFORE AND THEY NEVER DID. I CALLED A FEW DAYS LATER AND I WAS ADVISED I WILL GET A CALL BACK AND MPHO EMAILED ME ASKING FOR THE SAME THING I TOLD HER THAT I NEED SOMEONE ELSE TO ASSIST ME. LUNGILE JIYANE TOOK OVER AND SHE DID THE SAME THING I HAD TO RESEND DOCS THAT I HAD ALREADY SENT NO CALLBACKS OR CONFIRMATION OF RECEIPT. TILL TODAY NO ONE FROM FNB HAS CALLED ME THEY PROMISE ME CALLS BACKS WHICH NEVER HAPPEN EACH WEEK I HAVE TO CALL IN THEN A DIFFERENT STORY IS TOLD. YESTERDAY 31/01/24 I SPOKE TO A MAUREEN WHEN I REQUESTED TO SPEAK TO A MANAGER OR TL AND SHE TOOK OVER SAYING SHE IS A SENIOR MANAGER AND STILL REQUIRED NEW INFO THAT WAS NEVER REQUESTED AND PROMISED TO CALL ME BEFORE 4 AND SHE DID NOT. IM HOLDING NOW FOR 25MIN AND I HAVE BEEN TOLD THAT ALL MANAGERS ARE OUT SAME AS YESTERDAY AND I SAD I WILL HOLD TILL THEY GET BACK AND BRENDA DROPPED MY CALL AT 30MIN. I HAVE REQUESTED FOR ALL MY CALL RECORDING YESTERDAY AND NOTHING HAS BEEN SENT.