Bad Bad Service from FNB

We Opened an account with FNB at New market, We verified the details, as I had an account with FNB before, I had to Change my details, Today they called the incorrect number (my daughter) to arrange for delivery of my bank card. she told them she could give them my number and address to get get hold of me, they would not take any information from them Sigting the poia act. I called the DSV call centre to try and resolve the issue, this could not be done, they transferred me to the FNB card division where I was shunt from pillar to post and got no help, I then called the Card devision my self to try an resolve the issue. once more being told they cannot help me I need to go into the bank to resolve the issue, Wasting another day to resolve something that could be done via the phone, Having been ****med before I do not use any banking app on my phone. I won't speak to a chat bot or computer. this is so frustrating that FNB is such a big bank in South Africa Yet They have the most Incredible rude and unhelpfull staff and bank services. GO TO Capitec you will never have any issues at all