Bad bad service

My account was blocked on the 24th January 2026.I received funds from a client to the amount of R20000 and wr hadn't reached an agreement..The next day she had my account blocked for *****.We resolved the issue she called her bank and sent through an affidavit to confirm what she has done was wrong and for my account to be reopened..My account had not been open the investigator in chare of my case hasn't responded to my emails she sent me 1email I responded and she hasn't emailed back I sent her lots of emails but still nothing the client also sent emails but still my account remains blocked.this has also affected an account that I and paid money to that person's standard bank account is also blocked because fnb told them to block it..Nomthandazo Magwaza is the ***** investigator in charge but she never gives feedback or emails back I called they said she must email back..It's so easy to have an account blocked without even making sure that it's blocked for the right reason..Now I have to suffer for something that was easily resolved with the client she made the block but now she received her car and I'm stuck with a blocked account and no money...